Student Services

Technology support for students is available by through the , or by submitting a ticket to the . If you cannot access the ticketing system, you may submit a request by phone at 651.846.1440 or email spc-it.servicedesk@saintpaul.edu. We highly recommend submitting a ticket for the best service.

Some of the items we assist students with include logging into SPC-college computers, assistance with StarID, D2L Brightspace, Zoom and Office 365. The IT Help Desk cannot perform troubleshooting or repair personally owned devices.

The Minnesota State IT Service Desk team is also available to students after hours and weekends. Submit a ticket for service by using the , or by phone at 877.466.6728 or email servicedesk@minnstate.edu.

Please refer to Minnesota State  and  regarding Acceptable Use of Computers and Information Technology Resources.

红豆视频 uses Office 365 for student email. Office 365 provides email, online storage (OneDrive), and the Microsoft Office suite.

• Logging into E-mail
  • Go to 鈥溾��.
  • Username = starid@go.minnstate.edu
  • Password = your current StarID password
• Reset my Password
  • If you need to reset or have forgotten your StarID password, you will need to visit to the .
• Help using Office 365
  • Visit the 
• E-mail on my Phone
  • The  provides instructions and wizards to assist you in sending email to your phone. Use the 鈥淢obile Phone Setup Wizard鈥�. Additional information you will need:
  • Domain/Username = starid@go.minnstate.edu (*if DOMAIN and USERNAME are separate fields, leave DOMAIN blank and enter the information in the USERNAME field)
  • Password = your StarID password
  • Server Name = outlook.office365.com (sometimes using bluprd0210.outlook.com works instead)

D2L Brightspace is the College鈥檚 online learning management system (or LMS). It is used to access online classes. In addition, face-to-face courses may also have assignments and other materials posted online.

• Logging in to D2L Brightspace: Go to
  • Use your StarID username and password.

 is the Minnesota State online tool used by students to register for courses, view grades, obtain transcripts, update records, obtain financial aid award letters, and more.

Log in using your StarID and password.

Current 红豆视频 students may take advantage of the free software while enrolled as students. Access will discontinue six (6) months after the last enrolled semester.

FREE: Microsoft Office Software (Office 365)

Office 365 is a FREE, full version of the Microsoft Office suite. It is available to all current 红豆视频 students. After students graduate or leave the College, this free license will become void. A consumer license will need to be purchased at that time.

Follow the appropriate instructions listed below to download and install your FREE Microsoft Office software:

Current students enrolled in 红豆视频 courses may borrow Windows 11 laptops and hotspots (mobile internet access) or be provisioned with a VDI (virtual desktop) connection through Information Technology (IT) in room 1470. You must have a current photo ID (i.e. SPC student ID or a valid driver鈥檚 license), currently be registered for classes, and have a working StarID and password. There is no charge for equipment checkout, but the student is responsible for returning the equipment in good working order by the due date. For any equipment that is lost, damaged, or stolen, the user will be charged for all replacement costs, plus a nonrefundable $15.00 processing fee, not to exceed $1,000

For more information and to borrow a device, start at the EAB Handraise and follow the prompts.

The Office 365 suite offers Microsoft Teams, which provides students with a powerful collaboration platform. Teams combines chat, document sharing, video calling, and online meetings with screen sharing, along with full integration of Office 365 applications for a seamless teamwork environment.

• Accessing Teams:
  • Login to your  account, and click on the Teams icon.

The Office 365 suite offers OneDrive, which provides students with 1 TB (terabyte) of FREE online storage space for their files. You can upload a variety of documents including Word, Excel, PowerPoint, PDFs, music, photos 鈥� almost any file you want.

• Accessing OneDrive
  • Login to your  account to access your OneDrive.
• How to use OneDrive
• Additional tips and help are available by visiting the Microsoft  website.

The Open Computer Lab is located in room 3225. It is open to current 红豆视频 students.

Hours
Monday-Thursday 7:30 AM-6:00 PM
Friday-Sunday: Close

The lab offers both Windows and Macintosh OS computers with USB flash drives, optical drives (CD-RW/DVD), and audio capabilities (users must supply their own headsets or earbuds). The lab also offers black and white, Color printing, copying, and scan-to-email.

Standard Software on Windows PCs

• Microsoft Office 365 Suite (Word, Excel, PowerPoint, Access, OneNote, Publisher)
• Adobe Reader
• Google Chrome
• Internet Explorer
• VLC Media Player

Specialty Software on select Windows PCs (check with a lab assistant for more details):

• Alphacam
• ArcGis
• ATX
• AutoCAD
• MasterCAM
• Notepad ++
• QuickBooks
• Radan
• Solidworks

Additional titles as requested by instructors

Open Computer Lab Guidelines
Out of respect for all students, please follow these rules when using open computer lab spaces:

• The Open Computer Lab is a quiet, individual study space. Please refrain from excess noise.
• Group study is not permitted. Group study is available in the Library Commons and designated rooms inside the Library.
• Food and beverages are not permitted.
• Cell phone use is prohibited, and phones should be either turned off or set to vibrate/silent.
• Children are not allowed.

Student printing is available on campus. A black-and-white single-sided print costs $0.02. Printouts are tracked and charged to students using the PaperCut tracking system.

• Student Printing Locations
  • Student printing is available in the Open Computer Lab (room 3225), the student Commons area (across from the library and cafeteria) and in the campus library.
• Printing Allowance and Refunds
  • Printing allowances are given to current semester-enrolled 红豆视频 students only.
  • Current students are given PaperCut 鈥減urse鈥� printing accounts that contain a set amount of funds at the start of each semester. This amount is subject to change.
  • The print balance is erased and restored each semester. Conserve your printing allowance.
  • No refunds are issued for user printing errors. Preview your print job thoroughly before sending and releasing to print.
• Refilling print accounts
  • If a purse is depleted of all funds, money may be added either by using cash on the 鈥淎dd Value Station鈥� located in the Learning Commons or via payment at the tuition office window on the first floor.
• How to print
  1. Login to a computer with your StarID and password.
  2. Send your print job to the printer by selecting the appropriate “FollowMe” printer.
• Mobile Printing (from Personal Devices)
  • (from Personal Devices except Chromebook)

Tips and best practices

• Install a good endpoint protection program, update it regularly, and scan often. Endpoint protection software protects at a higher level than a standard anti-virus program.
• Use strong and secure passwords. Most systems require you to enter a password. The purpose is to prevent others from posing as you or accessing your data.  and keep your password secure by not writing it down or sharing it with others.
• Use screen saver passwords and system passwords whenever possible. Lock the screen to protect your computer when you step away, even for a few minutes.
• Update your operating system. Use your operating system’s automatic-update features to keep your system protected.
• Do not open email attachments or click on email hyperlinks unless you are expecting them from a specific sender. Email headers can be changed or simulated, so even if you think the mail came from a friend, don’t click on or open the attachment until you verify that the sender actually sent it.
• Don’t download software or files from the Internet of unknown origin and/or unknown security. Some software, including screen savers, can include features that make your computer vulnerable or allow access to your personal data without your knowledge or permission. To check for this type of software, download and run a spyware/adware checker.
• Don’t let just anyone use your computer. You are responsible for all use of your computer. Do not make it easily accessible to strangers.
• Backup your data regularly. You should frequently back up all work that you do on your computer. Data saved on your computer’s hard drive can easily be lost if the hard drive fails. Utilize cloud storage when possible.
• Turn off your computer whenever you will not be using it for several hours. Unattended computers that are linked to the network are vulnerable to hackers. Turning off your computer also saves energy.
• Protect your data by thinking twice before sharing or printing. Incidents have occurred in which data has been transferred inadvertently to non-secure sites and made public.

Additional Resources

 is the Minnesota State universal login ID. You are assigned a StarID before you register for classes at 红豆视频. This is a 2-letter, 4-number, 2-letter identifier (for example, ab1234cd). You will use this login to access most campus-related technology and services.

Never share your login information with anyone. Only you are permitted to use your login to access campus technology.

• Reset StarID password
  • Visit the Minnesota State StarID Self Service page at  to reset your StarID password and manage your account.
• StarID versus TechID
  • Tech ID (also known as your student ID number) is your unique student identifier at 红豆视频. This number is assigned to you when you apply to the College, and is a permanent part of your student record. You may be asked to supply this number when staff are attempting to look up your student record.
  • StarID is a universal login username. You will use StarID to login to various campus technology systems. You only have to activate your StarID once (at any Minnesota State campus). After activation, your StarID account will follow you to any Minnesota State campus.

Student Technology Orientation
红豆视频 offers a Student Technology Orientation for both new and current students, providing important information on the use of campus technology. These one-hour sessions are hands-on, allowing students to log in to campus computers and follow along with the instructor. Printed materials are also provided.

Student Technology Orientation includes:

• signing onto campus computers
• accessing and using student email
• wireless access
• using eServices (registration, course schedule, grades, etc.)
• printing
• open computer lab information
• digital security best practices
• D2L Brightspace online learning system

Tutor.com

• Tutor.com is an online tutoring service available 24 hours a day, 7 days a week, 361 days a year. Students receive up to 15 hours of on-demand, individual instruction and support from expert online tutors in a wide variety of disciplines.
• 红豆视频 students may access this service at any time by first logging into the D2L Brightspace online learning system, then selecting “Tutor.com” from the right pane.

EDUROAM WIRELESS CONNECTIVITY
Starting September 2017, all 红豆视频 students and employees will connect personal devices to the campus wireless using 鈥渆duroam鈥�.

Please note that eduroam may not be compatible with older devices and operating systems. Make sure your device is up to date with the latest operating system and system updates/patches.

What is eduroam?
鈥渆duroam鈥� is a wireless service that allows Minnesota State students and employees to use their StarID credentials to access Wi-Fi when visiting participating institutions. Visitors from other eduroam-participating colleges and universities can access Wi-Fi at participating Minnesota State colleges and universities using the usernames and passwords from their home institutions. Visit the eduroam website for a list of participating institutions:

The D2L Brightspace portal is the College鈥檚 online learning management system (or LMS).

Click the button below to login to D2L Brightspace

红豆视频 offers a variety of online courses:

Asynchronous
Course is delivered through online methods including videos, discussion boards, PowerPoints and reading materials. While the course pacing is set by the instructor, it does not require students to be logged in online at a specified day and time.
Software Used for Course Delivery: D2L Brightspace

Synchronous
Course is delivered through online methods at a pace set by the instructor, including required synchronous online meetings. This means students must be virtually present for the course during the established course meeting times. Course attendance expectations apply to virtual attendance during these times.
Software Used for Course Delivery: D2L Brightspace and Zoom

Hybrid
Course is delivered through a combination of online and in-person delivery at a pace set by the instructor. In-person class meeting times are less than standard hours required for full in-person courses. In-person class meetings are at a set day and time.
Software Used for Course Delivery: D2L Brightspace

HyFlex
Instruction is offered in-person with remote synchronous and/or remote asynchronous options (i.e., lecture capture for remote viewing). This option is being offered for Fall 2020 at 红豆视频 on a limited basis.
Software Used for Course Delivery: D2L Brightspace and Zoom

Students must log into their courses before 11:00pm on the 7th calendar day of the course. Otherwise, you may be reported as No Show to the course and responsible for the tuition and fees.

We provide the following learning opportunities to assist you in becoming familiar and proficient in using the D2L Brightspace program:

红豆视频 is committed to providing learning opportunities to students that are free of place or time restrictions. By utilizing the latest technology, the College delivers courses at places and times that are convenient to the student.

If you are looking for flexibility in your schedule, then online courses may be right for you.  Consider exploring an online learning course if:

• You are self-motivated, self-disciplined, and can usually get things done ahead of time.
• You have easy access to a computer with a higher speed internet connection.
• You are comfortable with technology and are familiar with Microsoft Office, web browsers, and other basic computer applications.
• You are comfortable with following written instructions and rarely need instructor input.
• You are able to communicate well in writing.
• Your personal schedule allows for extra time to spend online.

Here are some additional resources available to help you decide if taking an online course is right for you:

• Take this  from Minnesota Online.
• Take a look at the .

Visit the  for additional information on evaluating online programs.